Role Summary:
We are seeking enthusiastic and friendly individuals to join our team as Visitors Centre Hosts. As a host, you will be the first point of contact for visitors, providing a warm welcome and valuable information about our attractions, services, and events. This is a fantastic opportunity to develop your customer service skills, meet new people, and contribute to our award-winning park.
Key Responsibilities:
- Greeting and Assistance: Welcome visitors with a friendly and approachable demeanor. Answer questions and provide information about the centre’s facilities, exhibits, events, and surrounding areas.
- Information Distribution: Distribute brochures, maps, and other informational materials. Ensure displays are well-stocked and up-to-date.
- Visitor Support: Assist visitors with special needs, including providing accessibility information and support as needed.
- Event Assistance: Support the coordination and execution of special events, including set-up, registration, and other tasks as required.
- Feedback Collection: Gather feedback from visitors to help us improve our services and ensure a positive experience for all.
Benefits:
- Meet new people and be part of a friendly and supportive team.
- Enhance your knowledge of local history and attractions.
- Contribute to the community and make a positive impact on visitors’ experiences.
- Receive training and ongoing support from experienced staff.
What skills do I need?
Requirements:
- Interpersonal Skills: Strong communication and interpersonal skills with a passion for helping others.
- Customer Service: Previous experience in customer service or hospitality is a plus, but not required.
- Knowledgeable: Willingness to learn about the centre’s history, exhibits, and events to provide accurate information.
- Dependable: Reliable and punctual with a commitment to the scheduled volunteer hours.
- Team Player: Ability to work effectively in a team environment and follow direction from centre staff.
When do I need to be available?
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Details
Commitment: Minimum of 2 days a month
Duration: 11am - 3pm Saturdays and Sundays.
Where does this role take place?
