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NHS Volunteer Helpline Operator

The Wellbeing and Mental Health Helpline

The helpline is seeking volunteers to take calls on the Wellbeing and Mental Health Helpline. Volunteers will receive high quality NHS training with ongoing development. Successful applicants will learn how to give emotional support, how to respond to emergency calls, how to signpost and give information to callers. No experience or qualifications necessary. People with an open mind, a non-judgmental outlook who are eager to help others would be well suited to this role. Full support is given to volunteers on shift and afterwards. This is a great prospect for anyone wanting to further their career and to learn transferable skills to many jobs. There are over 80 volunteers at the helpline, and with frequent social events its a really good opportunity to meet new people from different walks of life. We are recruiting for our next training course, which will take place in November 2023.

This important volunteer role would suit people with an Interest in the NHS Listening Service and Health Service as well as those who would like to support callers in the community.

This role is particularly good for those who have spare time, would like to help and support callers or have an interest in volunteering for the NHS. 

Future career prospects may become an opportunities for our volunteers. 

If you would like further information call please the admin team on 01253 447900 or visit our website www.lscft.nhs.uk/Mental-Health-Helpline or email: listening.helpline@lscft.nhs.uk

What skills do I need?

  • Good Listening Skills
  • Good Communication
  • Calm Manner
  • Caring 
  • Able to demonstrate empathy and compassion
  • Willing to help support staff and callers 

When do I need to be available?

Morning Afternoon Evening

Shift availability – shift commitment is one four hour shift every 2 weeks. Shifts are either weekday evenings or during the day or evening at weekends.

Where does this role take place?

The Harbour
Windmill Rise, off Preston New Road

View on Google Maps →

Register your interest
  • Ideal for people interested in
  • Mental Health
  • Ideal for people who like
  • Providing advice
  • Details
  • Accessibility
  • Age restrictions
    Must be over 18 years of age
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
    Travel expenses are reimbursed – Volunteers can claim maximum of 10 miles each way. Private car 45p per mile.
  • Health and Safety Policy
  • Ongoing support
    As well as ongoing support, Volunteers are supported by shift Supervisors
  • Training provided
    Full training is provided prior to working on the Helpline Service
  • Volunteer induction
  • Volunteer Policy
  • Written role description
  • Application Process
  • Application Form

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